06/06/08

Last month we had George Plumbing install the Smart Bottle System in our house. Although San Antonio is well known for its hard water, we were hesitant to try "soft water" for fear of the slimy feel that goes along with a water softener. I finally broke down after about the sixth service call on our dishwasher, the problems with our new ice maker and the early demise of all our water taps and shower heads. George Plumbing , specifically Clay, did not act like a "salesman". After analyzing our water (for hardness, iron, chlorine and a few other things) he discussed the available products. George, Clay and the rest of the company were excited about the new Smart Bottle system. The fact that the slick water issue had been addressed prompted us to try the system. As a plumbing company first, I felt that we would get professional service at the time of installation and in the future. I was right. Installation was thorough. The system was checked and rechecked a week later. The company's professionalism was very impressive from beginning to the end.

Our water is now soft and tastes great from every tap in the house. We have not experienced any slick feeling after taking a shower or bath. I am very pleased with the product and have signed on for the quarterly service.

Again, thank you for the great system and the great service.

We would be glad to tell anyone about this system.

Sincerely,

Steve and Sunny
San Antonio, TX

Dear Mr. Saliba:

I want to express my appreciation for the speedy response to our urgent request to repair our plumbing on Monday, June 28th, 1999. Naturally when someone needs a plumber they are usually in serious trouble and we were. I wanted to write my feelings about the work done by Lee. You can count on us recommending your company to anyone needing any plumbing work done, whether the job is large or small.

Sincerely,
Bernice K.

George,

The person you sent to my house made a special effort to preserve the look of my Asian Jasmine while still fixing my plumbing problem. Since I'm trying to sell my house, your employee's concern for its "curb appeal" is greatly appreciated. This is what makes your company the best in town and makes me a lifetime customer. The Hartwell family sends many thinks to Shawn and Lee and all the rest of you at George Plumbing. You've certainly taken care of us, over the years!

Sincerely,
Jim H.

Dear Friends:

A note to let you know how pleased we were with the work your technician Mr. Shawn Jackson accomplished at our home today. I was very apprehensive regarding the problem of no water pressure in our bathtub faucets and somewhat more than concerned of the problem, visualizing the worst.

We want you to know that Mr. Jackson approached us with confidence that the work was not that involved and he corrected it with a minimum of effort. His attitude was so convincing that we were relieved immediately. We firmly believe your company is better from his employment with you.

Sincerely yours,
Walton O.

Simply a short, but very sincere 'thank you' for the work done at our home while my wife was out out-of-town and I was unavailable. I must admit, I was very pleased to find, when I returned home around 6:30, the water heater closet completely cleaned up, my hose wrapped and hung nicely and - - a new water heater servicing our home. Yeah, the price wasn't, most likely, the cheapest in the world - - but your service, courtesy, professionalism and care for customers' is one of the finest I've experienced.

Thanks again for the relationship since we've moved to San Antonio in this home, almost five years ago.

Sincerely,

Jimmy A.

Dear George,

Shawn and helper Mike arrived on time. Shawn asked about the problem (little or no hot water at kitchen sink and bathtub). He asked to check the water heater (it's less than a year old) and found the setting to be about 10 degrees too low. He then did some tests by shutting off different hot/cold water lines and determined the Moen valves were bypassing, allowing cold/hot water to flow depending on where the handle was. They took out the old cartridges and found they were very corroded. They replaced the cartridges and the faucets had hot water instantly! I was very pleased with Shawn's explaining everything in detail; I was pleased with his troubleshooting skills to ensure where my problems were, and I was pleased that he took extra care.

Lou G.